Right of withdrawal - Return Products
Pursuant to and in accordance with article 5 of the Law Decree #185, May 22, 1999, the consumer customer can exercise the right of withdrawal, except for goods sold "made to measure", by returning the goods received in their original packaging, without tampering with any warranty seal or simple opening and/or deterioration of the same packaging, and obtaining the total refund of the price paid. The withdrawal must be communicated by registered letter with acknowledgement of receipt to the headquarters of DIY Group Srl (dooitu.com), Viale Enrico Forlanini 23, 20134 Milano (MI) Italy, within 30 working days from the day of receipt of the products. The communication can be anticipated, within the same term, by e-mail (at email@example.com) provided that it is confirmed by registered letter with return receipt (i.e. certified mail) within the following 48 hours.This communication must specify the order number, the willingness to withdraw from the purchase and the product or products for which it is intended to exercise the right of withdrawal and attach a copy of the order. The Customer must then return the product at his own expense to the following address: DIY Group Srl (dooitu.com), Viale Enrico Forlanini 23, 20134 Milano (MI) Italy. Once the goods have arrived at the headquarters, the staff will check the integrity of the same and, if the withdrawal has been exercised in accordance with the rules described, will refund the amount paid for the purchase as soon as possible and in any case within 30 DAYS from the date on which Dooitu (DIY Group Srl) became aware of the exercise of the right of withdrawal by the Customer.
Returns and replacements
In case the product arrived:
- not meeting your expectations
- does not match what you ordered
Please take a picture of the product and the packaging with the product code and send it to us via email (firstname.lastname@example.org), SMS or WhatsApp at +39 3273022781. One of our staff will contact you immediately to agree the terms of return, exchange or refund. You have 10 DAYS from the delivery of your order to communicate your willingness to return.
We are always at your disposal to find an agreement or a refund and always ready to give you back the entire amount spent.